Shipping & Returns Policy

Shipping Policy

Last updated February 12, 2024. This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: stelviodesign.com/terms-and- conditions. Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

What Are My Shipping & Delivery Options:

We offer shipping at the following rates:
Shipping Method – Royal Mail

UK – Free Shipping (3-4 Business Days)
UK – Next Business Day – £4.99
UK – Next Day By 1pm – £8.99
Europe – 3-5 Business Days – £5.85
United States & Canada Mainland – 6-7 Business Days – £6.50
Australia – 6-7 Business Days – £7.55
International 6-7 Business Days – £7.50

All delivery estimates apply once your order has been confirmed, processed and packaged. We aim to complete this within the same day we receive order confirmation.

For all shipping options we will follow up after you have placed the order with any additional shipping tracking information (if available) and delivery estimates via our delivery partners. All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery. For more information please refer to our Terms.

Do You Deliver Internationally?

We offer worldwide shipping. Free UK Standard 3-4 Days shipping is not valid for European or International orders. Please check above for estimates on EU and International shipping.

Information About Customs Process:

EU customers may be subject to import fees on products above specific price ranges.

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

What Happens If My Order Is Delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

Questions About Returns?

If you have questions about returns, please review our Return Policy below: stelviodesign.com/shipping-and-returns.

How Can You Contact Us About This Policy?

If you have any further questions or comments, you may contact us by:

Email: contact@stelviodesign.com
Contact Form: stelviodesign.com/contact
Instagram: https://www.instagram.com/stelviodesign/

Return and Refund Policy

Last updated: January 02, 2024

Thank you for shopping at Stelvio Design.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Stelvio Design Limited, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Stelvio Design, accessible from https://stelviodesign.com/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By visiting this page on our website: https://stelviodesign.com/returns-and-refunds-form/

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The Goods were delivered within the last 14 days
The Goods are in the original packaging
The Goods are unused and undamaged

The following Goods cannot be returned:

The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. Please visit the refunds and returns form page for more information on how to return Goods:

By visiting this page on our website: https://stelviodesign.com/returns-and-refunds-form/

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By visiting this page on our website: https://stelviodesign.com/contact/