Last updated February 12, 2024. This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: stelviodesign.com/terms-and- conditions. Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
We offer shipping at the following rates:
Shipping Method – Royal Mail
All delivery estimates apply once your order has been confirmed, processed and packaged. We aim to complete this within the same day we receive order confirmation.
For all shipping options we will follow up after you have placed the order with any additional shipping tracking information (if available) and delivery estimates via our delivery partners. All times and dates given for delivery of the products are given in good faith but are estimates only.
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery. For more information please refer to our Terms.
We offer worldwide shipping. Free UK Standard 3-4 Days shipping is not valid for European or International orders. Please check above for estimates on EU and International shipping.
EU customers may be subject to import fees on products above specific price ranges.
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
If you have questions about returns, please review our Return Policy below: stelviodesign.com/shipping-and-returns.
If you have any further questions or comments, you may contact us by:
Email: contact@stelviodesign.com
Contact Form: stelviodesign.com/contact
Instagram: https://www.instagram.com/stelviodesign/
Last updated: January 02 2024
Thank you for shopping at Stelvio Design.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
In order for the Goods to be eligible for a return, please make sure that:
The following Goods cannot be returned:
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
You are responsible for the cost and risk of returning the Goods to Us. Please visit the refunds and returns form page for more information on how to return Goods:
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If you have any questions about our Returns and Refunds Policy, please contact us:
